Open Client Troubleshooting Overview

This section enables you to find answers to connection problems, licensing issues. missing images, and error messages that may arise from time to time with Open Client. There is also a diagnostic flowchart, which enables you to work through the troubleshooting process and provides links to relevant Help topics for further assistance.

Section links:

Open Client Connection and Licensing Troubleshooting contains details of connection, licensing and miscellaneous issues, which may occur when using Open Client and what steps to take to resolve them, or to report them.

Open Client Diagnostic Flowchart contains a diagnostic flowchart, which explains what to do if you experience issues with Open Client. You can click on flowchart and you will be taken to the relevant Help topic.

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Topic ID: 800048