Error Messages

Windows Service Errors:

During the install process you may encounter problems with Windows services. If this happens then you are presented with a screen that gives you a brief summary of the errors. These errors are listed below:

SC_COULDNT_GET_MOD_FN - unable to determine installation directory

SC_FAILED_TO_FIND_JVM - unable to find the Java Virtual Machine in order to run the service

SC_COULDNT_CREATE_PARAMS_REG_KEY - unable to install the service

SC_FAILED_TO_CREATE_APP_PARAMS_STR - unable to start the service

SC_COULDNT_SAVE_APP_PARAMS - unable to install the service

SC_CREATION_FAILED - could not create the service, are you a system administrator?

SC_FAILED_TO_OPEN_SCM - could not open the service control manager

SC_FAILED_TO_STOP_SERVICE - could not stop the service

SC_FAILED_TO_REMOVE_SERVICE - could not remove the service from the service control manager

SC_FAILED_TO_OPEN_SERVICE - could not open the service in the service control manager

The most likely causes of these errors are having the services control window open during the installation, or not having administrator privileges.

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Topic ID: 020001